No Refund Policy

What is not refundable

We do not refund, in whole or in part, for:

• Change of mind after purchase.
• Disagreement with your result, party alignment or persona.
• Misunderstanding what the report contains — the free QuickDNA and our methodology page are provided so you can preview the experience before paying.
• Failure to read this policy, the terms, or the disclaimer before purchase.
• Losing access to your results page — your results live on screen after you finish, and access can be restored from our contact page. We recommend taking a screenshot of your results to keep a copy.
• Not finishing the assessment, losing your session, or deciding not to use the report after paying.
• Accidental or duplicate purchases made from the same session, once the report has been generated.

If something goes wrong

If you were charged and your results did not appear, or the report is incomplete, our remedy is to fix or regenerate your results and restore your access at no extra cost. Contact us and we will sort it out. A refund is only provided where we are genuinely unable to supply the report at all, or where the Australian Consumer Law requires one.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure, you're entitled to a refund or replacement. If the failure is minor, we may choose to repair, replace or refund at our discretion. A change of mind, a disagreement with your result, or a misunderstanding of what the report contains is not a "major failure" under the Australian Consumer Law.

How to raise an issue

Visit our contact page and include: the email address used at checkout, the date of purchase, and a clear description of the problem. We aim to respond within 3 business days and will repair or regenerate your report where needed. Contacting us does not entitle you to a refund.

Chargebacks

Please contact us first before raising a chargeback with your bank — we can usually resolve genuine issues faster than the card network can. Chargebacks filed for reasons not covered by this policy (including change of mind or disagreement with your result) may be disputed with evidence of delivery, and we reserve the right to decline future service to accounts that abuse the chargeback process.

Not financial or voting advice

The report is an educational tool that estimates alignment between your stated views and public party positions. It is not voting advice, endorsement, or a prediction of election outcomes. Dissatisfaction with the accuracy of a probabilistic result is not grounds for a refund.